Find some of our most frequently asked questions below
How much do you charge for rental appliances?
All our appliances have the starting from prices listed next to the items themselves, our advisors will discuss all options available which will include both New and Reconditioned products. We can take you through our large range of products and models currently in stock to suit your individual requirements.
Are the products new?
We offer both new and reconditioned products for rental.
Do I need to sign a rental agreement?
Yes, we do ask that the account holder signs a rental contract before delivery, we do a variety of contract lengths to suit our Customers’ needs
Do you process a credit check?
We do process a credit check, our application processes will only take a few minutes of your time and we review our decision based on a number of factors which will be discussed by one of our advisors during application.
Do I have to pay a deposit?
We do ask for your first month’s payment plus a £15 arrangement fee before we arrange your delivery.
How can I pay my account?
We accept payments by direct debit or by recurring card payment on a weekly or monthly basis.
Can I choose my payment date?
Our advisors will discuss a suitable payment date with you during the application process
How long will I wait for my products to be delivered?
We try to arrange for your products to be delivered as soon as possible depending on availability.
Find more details on delivery information here.
Can you dispose of my old appliance?
Yes we can collect your old appliance for a small fee payable before collection
What happens if my appliance develops a fault?
As soon as you notify us of a fault, we will arrange for one of our Engineers to call to your property to repair the item. If the item cannot be repaired, we will arrange for a suitable replacement.
Are you able to provide a time slot for my delivery/service call?
We will send live tracking information to your email address so you can see when your visit will take place
Find more details on delivery information here.
Can I add another rental product to my account?
Our advisor will set a date with you during your application process and will follow up with a telephone call on that date to discuss our latest offers and products
What happens if I fall behind with my payments?
Our Customer Service team are always happy to help and resolve any issues you may have with any overdue payments.
I’m happy with the service you provided and would like to leave a review how do I do this?
We are delighted that you are happy with our service! Please leave us a review on Trustpilot or Facebook, so our future Customers can see the benefits of becoming a Rental Customer.
I have a query or a complaint how can I contact you to discuss?
Our advisors are here to sort out any issues you may have please call our Team on 01925 938999 or email info@martindawes.com.
Want to know more about renting? Talk to a member of the team on 01925 938999 Contact Us Call Us Today